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Terms & Conditions

The downloadable PDF is the legally binding version. Everything below is for transparency — how to find the right version, how updates apply, and where to get the older copies.

Latest Version

Please download the latest version of our terms and conditions below.
Each document will have names as follows:
AICREATIVV-Client Agreement-X.X-YYYY

Change Log

Format: X.Y

X: Major changes - New clauses, structural changes, updated policy.

Y: Minor changes - Small edits, date changes, grammar

Title
Date
Minor Changes
Major Changes
V4.0
05/10/2026

Consistent capitalisation of defined terms, wording and typo fixes (clauses 4.2, 4.3, 10.3, 13.2, 14, 18.6, 22.1, 26.3, 31)

Termination Fee removed; payment on termination now limited to work performed (including pre-production) and capped at the Quotation value,

Revision redefined; Reshoot and Agency Error defined and excluded from Revisions,

Added definitions for Quotation, Change Order, Master Terms, Version Date, Pre-Production, Business Day, In Writing and Intellectual Property,

Payment now due within 14 days; added clauses for client feedback silence and court jurisdiction,

Overlapping clauses consolidated (clause numbers kept as "Intentionally left blank").

V3.0
18/08/2025

Changed to two columns, minor font size change, Business Address change


  • Added Background IP, Safety, Client-provided materials clauses, 

  • Data protection and file retention clause for storage, removed interest upon late payment clause (credits to Takaful Legal Team). 

  • Anti-Bribery compliance, 

  • E-Signatures now deemed same effect as original. Non-disparagement, No Exclusivity clause. 

  • Portfolio clause extended, Added 4 more definitions, 

  • Raw files are not considered as deliverables unless stated otherwise,

  • New Health, Safety and Permits Clause especially for media team's safety, 

  • Added Generative Tools & AI Use clause, Added changes to terms clause.

V2.0
01/01/2025

Grammatical Errors

  • Deposits are now non-refundable, 

  • Projects will be halted should there be a delay in payment as agreed in scheduled, 

  • Redefined "Revisions", 

  • Cancellation policy strengthened, 

  • Added clauses to handle delays, Intellectual property expanded.

V1.0
01/01/2024

Fixed font sizing and grammatical errors

Introduced 32 clauses with highlights to Client & Agency Responsibilities, Portfolio Reproduction, Payment Schedules & Delays & added Definitions for clarity between both parties.

Which Terms Apply to My Project?

Whichever version of our Terms & Conditions that are live and coincides with your signed Quotation will be the terms that travel with your project until it's done. Newer versions of the Terms & Conditions will only apply to projects that take place after the new version of term's effective date.  ​

How Updates Work

  • Updates do not change a project that is already ongoing.

  • They apply going forward to new Quotes, renewals, change orders, and new phases not yet scoped or accepted.

Questions & Clarifications

Have questions about how a clause applies to your project or need a tailored exception in your quote?​

 

Please email hi@aicreativv.com with your project reference. We'll respond promptly.

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